Shipping policy

Shipping Policy

Fish On! Custom Rods, LLC ships most orders through USPS, UPS, and FedEx. Orders are typically packed and shipped Monday through Saturday, and most in-stock orders are processed within 24 hours of the order date. Orders placed on weekends or certain holidays are generally processed on the next business day.

Once your order ships, tracking information will be provided when available. Delivery times are estimates only and are subject to carrier operations, weather, service interruptions, and other conditions outside our control.

Lost, Delayed, or Damaged Packages

If your package is lost, delayed, arrives damaged, or shows signs of missing contents, please contact us promptly so we can help review the shipment and determine the next steps. Depending on the carrier and shipment type, either the sender or the recipient may be asked to participate in a package search or claims process. USPS states that either the sender or the recipient may file a claim for insured mail that is lost or damaged, and major carriers such as UPS and FedEx also maintain claims procedures for loss and damage. 

To help us evaluate and pursue a claim where applicable, the customer may be required to:

  • provide photos of the packaging, shipping label, and damaged item,
  • retain all original packaging and contents for inspection,
  • confirm non-delivery or damage details in writing, and
  • cooperate with carrier claim requirements.

Fish On! Custom Rods does not guarantee carrier performance and is not liable for delays caused by the carrier once the shipment is in transit. However, we will make reasonable efforts to assist in tracking, investigating, and documenting lost or damaged shipments.

Any refund, replacement, store credit, or other resolution related to loss or damage in transit will be determined based on the circumstances of the shipment, carrier findings, insurance availability, and applicable law.

Address and Payment Issues

Please review your shipping address and payment information carefully before submitting your order. If we are unable to process an order because of inaccurate, incomplete, or unverifiable payment or address information, shipment may be delayed. If that happens, we will contact you as soon as possible.