Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at flyfish@fishoncustomrods.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at flyfish@fishoncustomrods.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at flyfish@fishoncustomrods.com.

Fish On Custom Rods, LLC Return Policy-

Our Purchase Policy expires 30 days after purchase date; we will not offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Refunds (if applicable)-
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Copper Products- As the Copper Products are made of Pure Copper and as copper is a Softer Metal, Copper has the tendency to easily dent. Because of this, we do not accept returns on Copper Products. Additionally, the Health and Safety Concerns of returned products.

Phoenix Copper Water Bottle-https://www.fishoncustomrods.com/pages/phoenix-copper-water-bottle-care-guide

Headwear, Sun Tubes, Headbands, Fishe Wear Sun Tubes for Women and Kids, BlackStrap Daily Tube - No returns will not be accepted on this item due to Health & Safety concerns. Not intended to prevent virus transmission

Sale items (if applicable)- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)-
If you need to exchange it for the same item, send us an email at fishoncustomrodsar@gmail.com and send your item to: Fish On Custom Rods, LLC, 4823 Gooch Road, Little Rock AR 72223, United States.

Shipping-
To return your product, you should mail your product to: Fish On Custom Rods, LLC, 4823 Gooch Road, Little Rock AR 72223, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. Clearly, we are unable to guarantee we will receive your returned item.

Fish On Custom Rods, LLC